The Effect of Workload on Emotional Exhaustion and Its Impact on the Performance of Female Nurses at Hospital Dr. Tadjuddin Chalid Makassar

Main Article Content

Syamsiar S. Russeng
. Wahiduddin
Lalu Muhammad Saleh
T. A. Tenri Diah
Harun Achmad

Abstract

In hospitals, most nurses experience a decrease in performance due to the workload factor. Workload is a working condition and job descriptions that must be completed within a certain time. The too high workload experienced by nurses can result in emotional exhaustion, indirectly emotional exhaustion can greatly affect the performance of the nurse. This study aims to determine the effect of workload on emotional exhaustion and its impact on the performance of female nurses at the hospital. Dr. Tadjuddin Chalid Makassar. This type of research is analytic observational with cross sectional design. The sample in this study were 96 married female nurses and the sample was taken using simple random sampling method. Data were taken from respondents using questionnaires on workload, performance and emotional exhaustion. The data analysis technique in this study used SPSS and Smart PLS. The results of this study indicate that there is an influence between workload and emotional fatigue with p value (0.002) < (0.05), emotional fatigue with performance p (0.000) <(0.05), and workload with performance p (0.000) < (0.05). The conclusion of this study is that there is an effect of workload with emotional exhaustion, emotional exhaustion with performance and workload with performance on female nurses at the hospital. Dr. Tadjuddin Chalid Makassar

Keywords:
Workload, performance, emotional exhaustion.

Article Details

How to Cite
Russeng, S. S., Wahiduddin, ., Saleh, L. M., Diah, T. A. T., & Achmad, H. (2020). The Effect of Workload on Emotional Exhaustion and Its Impact on the Performance of Female Nurses at Hospital Dr. Tadjuddin Chalid Makassar. Journal of Pharmaceutical Research International, 32(24), 46-51. https://doi.org/10.9734/jpri/2020/v32i2430808
Section
Original Research Article

References

Joeharno NE. Nurse Performance in Implementing Nursing Care in Hospitals and Factors Affecting It; 2008.

Indonesia K. Indonesia Health Profile; 2016.

Ghislieri C, Gatti P, Molino M, Cortese CG. Work Family Conflict And Enrichment in Nurses: Between Job Demands, Perceived Organisational Support and Work–Family Backlash. J Nurs Manag. 2017;25(1):65–75.

Urip E. Relationship between Work Shift and Work Stress in Nurses in the Internal Room of Prof. hospital. Dr. H. Aloe Saboe, Gorontalo City. J Nurses; 2015.

Daeng LC, Hartati S, Widyastuti E. The fear of success in career women is viewed from multiple role conflicts. J Psychol. 2012;1(2):1–6.

Munandar. Industrial and Organizational Psychology. Jakarta: University of Indonesia Press; 2005.

Priharjo R. Basic Techniques for Providing Drugs for Nurses.Jakarta: EGC Publisher; 2008.

Ghozali N. The Influence of Employee Competence and Workload on Employee Performance at Bank Danamon Tuanku Tambusai Pekanbaru Branch.J Business and Management. 2016;1(1):39–46.

Maslach C, Jackson SE. The Measurement Of Experienced Burnout. 1981;99-113.

Sholikhan. Job Satisfaction and Its Impact on Teacher Performance. 2017;238–53.

Hamdiyah, Haryono AT, Fathoni A. Employee Performance Improvement Through Compensation, Work Environment and Leadership Style in Banyumanik Supermarkets Semarang. J Manage. 2016;02(02):1–11.

Shantz A, Arevshatian L, Alfes K, Bailey C. The Effect of HRM Attributions on Emotional Exhaustion and The Mediating Roles of Job Involvement and Work Overload. Hum Resour Manag J. 2016;26(2):172–91.

Hobfoll SE. Conservation of Resources: A New Attempt at Conceptualizing Stress. Am Psychol. 1989;44(3):513–24.

Cropanzano R, Rupp DE, Byrne ZS. The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. J Appl Psychol. 2003;88(1):160–9.

Wright TA, Cropanzano R. Emotional exhaustion as a predictor of job performance and voluntary turnover. J Appl Psychol. 1998;83(3):486–93.

Saleh LM, Russeng S, Rahim MR, Awaluddin, The Effect of Progressive Muscle Relaxation on Decreasing Work Stress in Air Traffic Controller, Enfermería Clínica. Elsevier Doyma. 2020; 30:231-235

Achmad H, Rasmidar Samad, Hendrastuti Handayani, Sri Ramadhany, Mardiana Adam, Mardiana And Andam Dewi Suci. . Analysis of Disease Risk Factors of Early Childhood Caries (Ecc) On Pre-School Children Psychosocial Project Review. Asian Journal. of Microbiol. Biotech. Env Sc. © Global Science Publications Suppl Issue. ISSN-0972-3005. 2018;20:18-25.

Achmad H, Sri Ramadhany, Susilowaty Mudjari, Mardiana Adam. Determinant Factors of Dental Caries in Indonesian Children Age 8-12 Years Pesquisa Brasileira em Odontopediatria e Clinica Integrada. 2018;18(1):4037.

DOI:ISSN 1519-0501

Achmad H. Horax S, Ramadhany S, et.al. Resistivity of Ant Nest (Myrmecodia pendans) On Ethanol Fraction Burkitt's Lymphoma Cancer Cells (Invitro) Through Interleukin 8 Angiogenesis Obstacles (Il-8). Journal of International Dental and Medical Research,. ISSN 1309-100X. 2019;12(2):516-523

Achmad H. Biopsychosocial Identification of Early Childhood Caries (ECC) As A Predictor Of Risk, Factors Of Caries In Pre-School Children, International Dental and Medical Research. ISSN 1309-100X. (Scopus index). 2019;11(1):107-115.

Achmad H. Hendra Chandha, Sri Harun, Sudjarwo I, Yunus M, Rahma K. Rusdi, Khairunnisa P. Prevalence of Medically Compromised Children Regarding Dental Caries and Treatment Needs in Wahidin Sudirohusodo Hospital, Journal of International Dental and Medical Research. ISSN 1309-100X. 2017;10(3):915-920.